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A man using laptop at home; image used for HSBC Australia Contact us page.

Contact us

For assistance with your questions or concerns, you can contact HSBC Bank Australia via the options available below


Personal Banking

Email Personal Banking

Email HSBC Premier

HSBC Corporate

For more details please visit the HSBC Corporate website.

Private Banking

For more details please visit the HSBC Private Banking website.

Email HSBC Private Banking



We're always looking for ways to provide leading customer service, which is why we've created a new and interactive customer service Twitter profile.

Available to current HSBC customers and non HSBC customers, its purpose is to provide an additional channel for you to contact us for any general personal banking queries. We will respond to your banking queries from 8am to 7pm, Monday to Friday, excluding Public Holidays, so if there's something you need to know, please send us a Tweet.

Please don't share any personal account information or passwords directly on our Twitter page.

Tweet us: @HSBC_AUS

Head Office

Level 36, Tower 1, International Towers Sydney
100 Barangaroo Avenue
Sydney NSW 2000
Telephone: +61 2 9006 5888
Facsimile: +61 2 9006 5440

Phone Numbers

New HSBC Personal Banking Enquiries

Enquiry type and opening hours

Contact details

New Product Sales
(Open Monday to Friday, 8am - 8pm)

1300 131 605
(or +61 2 9005 8114 from overseas)

Phone Numbers

Existing HSBC Personal Banking Customers

Enquiry type and opening hours

Contact details

Customer Service
(Open 24 Hours)

1300 308 008
(or +61 2 9005 8220 from overseas)

HSBC Premier - Customer Service
(Open 24 Hours)

1300 301 168
(or +61 2 9005 8192 from overseas)

Credit Cards
(Open 24 Hours)

132 152
(or +61 2 9005 8511 from overseas)

Online Banking and Mobile Payment Services

(Open 24 Hours)

1300 306 543
(or +612 9005 8421 from overseas)

SMSF / Trust / Non-Trading Entity Enquiries
(Open Monday to Friday, 9am - 5pm)

1300 131 607
(or +612 9005 8115 from overseas)