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COVID-19 information and support

Supporting you through these difficult times as a community

We're here to help

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You can apply to defer home loan, personal loan and credit card repayments by up to 6 months, with a review after the first 3. Visit our Repayment Deferral page for more information and to get started.

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Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

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You can do all your online banking from the comfort of your own home.

Helpful articles

 

Learn about how a Repayment Deferral works with HSBC, important information to be aware of and how you can sign up for one.

 

Starting from the 10th of July 2020, we are waiving dishonour and return fees on certain retail products. Find the full list of fees being waived here.

 

Starting from 30 March 2020, we are waiving certain term deposit fees.

 

To help reduce the risk of COVID-19 transmission, we have increased the Contactless Payment PIN limit to $200.

Featured help and support articles

 

Find answers to the top questions around online banking.

 

View our Branch Finder for the latest information on branch hours.

Support for your business

The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.

Discover what financial guidance and support is available for our business customers.

Serving documents on HSBC Australia

HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. We will accept service by electronic means only until further notice. Please use the following address for this purpose: thirdpartyrequestsbau@hsbc.com.au