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How to submit a claim

HSBC understands the importance of having a simple, efficient and reliable claims service in times of need. That's why at HSBC we can assist you to lodge your claim, organise assessors, repairers and trades people and keep you up to date with your progress.

What will you need?

To help you complete your claim, you should have the following details at hand before you start:

  • Your policy number;
  • Information about the incident, such as the date and where the damage occurred, etc.;
  • Details about the loss or damage you are claiming for; and
  • Information about any other people, vehicles or property involved.

Over the phone

Alternatively, simply call us on 1300 205 060 (Monday to Friday, 7.30am to 8pm, or weekends, 7.30am to 6pm).

If you are from a non-English speaking background, we will aim to provide you with a claims consultant who can speak your language. Simply ask us when you speak to your first consultant.

Our claims consultants will discuss with you the appropriate and suitable solutions in helping you get back on your feet. Our consultants will advise you of the claims process and answer any of your queries.

After business hours, our emergency claims service will provide assistance and obtain details of your claim. We will contact you the next business day and complete your claim submission.

Claim online

The fastest and easiest way to submit a claim is online^ using the online claims form. You can submit your claim notification 24 hours a day, 7 days a week.

Using one of our secure forms, you can submit a claim online and avoid any phone queues. You will also immediately receive a confirmation number for your reference.

Once you have submitted your claim, one of our friendly claims consultants will contact you as soon as possible.

Life Insurance is no longer available through HSBC

If you have an existing HSBC Easy Life Insurance policy and need a copy of your Product Disclosure Statement, need to make a claim on your policy or need information please call Allianz on 1300 362 108.

Monday - Friday, 9:00am - 5:00pm Sydney Time (excluding public holidays). 

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^Online claim submission not available for travel insurance.

Motor Vehicle, Home Building and Contents and Landlord insurance is issued by and underwritten by Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708. Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance as agent of Allianz (the insurer) and is arranged by HSBC. HSBC acts as an agent for Allianz and AWP in providing its arranging services and may provide general advice in relation to the products mentioned. We do not take into account what you currently have, want or need for your financial future. You should consider these matters and read the Product Disclosure Statement (PDS) before you make a decision. A copy of the PDS is available at, by visiting an HSBC branch or calling 1300 308 008. HSBC receives commission, which is a percentage of the premium, details can be provided on request. HSBC does not guarantee or accept liability for any products offered by Allianz.