What is Live Chat?
- Live Chat allows you to connect in real-time with an expert HSBC consultant who can help with product or service-related enquiries.
- HSBC Live Chat is available everyday between the hours of 7am to 11pm (AEST) excluding public and bank holidays.
- Please note: Live Chat is subject to the availability of HSBC consultants. When consultants are available to chat, the “Start Live Chat” button will be displayed
What is Live Share?
- Live Share allows you to share your HSBC browser window with an HSBC consultant in real-time so they can visually guide you through your Online Banking account.
- Live Share enables consultants to see exactly where on our website you are having difficulties so they can provide more specific assistance.
- You can start a Live Share session via telephone 24/7, excluding public and bank holidays.
- You can begin a Live Share session via Live Chat from Monday to Friday from 8am to 11pm (AEST) excluding public and bank holidays.
- Please note: Live Share is subject to the availability of HSBC consultants. When consultants are available, the "Start Live Chat" button will be displayed on the website.